Refund policy

Refund & Returns Policy

We want you to be happy with your Slow Mill Coffee order. This policy covers coffee and coffee gear, including manual grinders, scales, brewers, kettles and starter kits.

Coffee Gear Returns

Unused coffee gear may be returned within 30 days of delivery. Items must be unused and in their original condition and packaging.

For returns that are not caused by a product defect or our error, the customer is responsible for return shipping. Please contact us at yjiarongjayden@gmail.com before sending anything back. We will provide the return address and instructions.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery at yjiarongjayden@gmail.com with your order number and clear photos.

We will provide a replacement or refund. If the issue was caused by a product defect or our error, we will cover reasonable return shipping costs.

Coffee Products

If coffee arrives damaged, stale or with a clear quality defect, contact us within 14 days of delivery. We will replace the item or issue a full refund.

Because coffee is a perishable product, we do not accept returns due to change of mind or taste preference.

Order Cancellation

You may request cancellation within 2 hours of placing an order. After that, cancellation is not guaranteed because your order may already be in preparation.

Refunds

Approved refunds are sent to the original payment method and usually appear within 5–10 business days after approval.

This policy does not limit any mandatory rights available under the consumer protection laws that apply to your order.

Contact

For any return or refund question, contact:
yjiarongjayden@gmail.com