Refund policy

Returns & Refunds

We want every order to arrive correct, intact and ready to use. If something is wrong, we make it right — fast.

Quality issues — we make it right

If your gear arrives damaged or faulty, contact us within 30 days of delivery with your order number and clear photos. We will replace the item or issue a full refund — you do not need to ship anything back to China.

Wrong or missing item

If you received the wrong item or something is missing, contact us within 30 days. We will ship the correct item at no extra cost.

Unopened returns

Unopened, unused coffee gear may be returned within 30 days of delivery in its original packaging. Refunds are issued to your original payment method once the item is received.

Warranty

Manual devices (grinders, kettles, brewers) are covered against manufacturing defects for 3 months from delivery — contact us with a short video of the issue and we will replace the part or the product.

Refunds

Approved refunds are issued within 7 business days to your original payment method. Shipping costs are not refundable on change-of-mind returns.