Refund policy

Last updated: July 29, 2026

Returns & Refunds

We want every bag of coffee to arrive fresh, correct, and ready to brew. Coffee is a perishable food product, so please read this policy carefully before placing your order.

Quality Issues — We Make It Right

If your coffee arrives damaged, stale, or with a clear quality defect, contact us within 7 days of delivery. Email yjiarongjayden@gmail.com with your order number and clear photos of the issue. We will replace the item or issue a full refund — and you do not need to ship the coffee back to China.

Wrong Item or Missing Item

If you receive the wrong item or something is missing from your order, contact us within 7 days. We will ship the correct item at no extra cost.

Unopened Returns

If you wish to return an unopened, unused item, contact us within 14 days of delivery. Items must be sealed and in resellable condition. Customers pay return shipping unless the issue was our error. Original shipping fees are non-refundable.

Items Not Eligible for Return

  • Opened coffee beans, ground coffee, or drip bags
  • Products already brewed, used, or tasted
  • Returns based on personal taste preference
  • Orders sent to an incorrect address provided by the customer
  • Packages refused at delivery or uncollected from the carrier
  • Gift cards or final sale items

Taste Preference

We understand coffee is personal — natural, washed, honey-process, and guest roasts all taste different. If a coffee isn't your preference, we are happy to help you find a better match for your next order. However, we cannot refund based on flavor preference alone.

Lost or Delayed Packages

If your package appears lost or hasn't arrived within the expected timeframe (7-15 business days for U.S.), contact us and we will investigate with the carrier. If the carrier confirms the package is lost, we will review for a replacement or refund.

Refund Timing

Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the funds to your account.

Questions?

Email us at yjiarongjayden@gmail.com. We are a small team and will respond with a practical solution as quickly as possible.