Buying from a store you haven't heard of before comes with a reasonable question: what actually happens after I place an order?
Here's the full picture.
Step 1: You'll get a confirmation email right away
As soon as your order is placed, you'll receive a confirmation with your order number and a summary of what you bought. Keep this — you'll need the order number if you ever need to contact us.
Step 2: Your order is packed and shipped
We pack each order carefully — especially kits that include glass parts. Fragile items are wrapped individually.
Shipping times vary by destination. Once your order ships, you'll receive a tracking link (where carrier tracking is available).
Step 3: Your order arrives
Most orders arrive within the estimated timeframe shown at checkout.
When your package arrives, take a moment to check everything before you put it away. If anything looks wrong — a damaged part, a missing item, something that doesn't match your order — contact us within 48 hours with your order number and a photo.
If something goes wrong
We stand behind what we sell. Here's our commitment:
- Damaged on arrival: Contact us within 48 hours with photos. We'll review a replacement route.
- Wrong item received: Contact us and we'll make it right.
- Missing parts: Let us know within 48 hours and we'll follow up.
We're a small team. When you reach out, you're talking to someone who actually knows the products.
Have a question before you order?
That's fine too. You can reach us before you buy — whether it's a question about which grinder to choose, whether a product ships to your location, or anything else.
We'd rather answer your question upfront than have you order something that isn't right for you.